FAQs

IMAG0699

Q: How do I register for a program?
A: There are three ways to register for an AL!VE program: call (517) 541-5886, register online or visit the front desk in MOVE or FUSE.

Q: Where can I find information about your current hours of operation?
A: You can find that information on the contact page.

Q: I have an event I'd love to host at AL!VE. Can I do that?
A: Yes! Call (517) 541-5811 for information or to schedule a date.

Q: I'm not sure I understand L!NK. Do I have to pay to be a member?
A: There are no membership requirements at AL!VE and there is no cost associated with L!NK. The L!NK simply allows us to customize the experiences of AL!VE visitors. Benefits include: simplified check-in, customized experiences when receiving therapy or spa services, the ability to check out games, ebook readers and digital music, email notifications on new programs and special events, and more!

Q: What if I have to cancel a class? Will I get a refund?
A: Cancellations are allowed 48 hours prior to the start of a program to receive a refund. There are no refunds or rebates for classes missed due to illness, travel or other reasons.

Q: Is it possible to use MOVE just for the day?
A: Yes! You can purchase a day pass for $10 and you have access to the MOVE floor (including PULSE, BUILD and BLAST), as well as the ability to drop in on any group exercise class scheduled at AL!VE that day if space permits. Come with a MOVE member and the cost is just $8.