Mike, a local author, came to EMPOWER after struggling with gait instability and general balance issues that made it difficult for him to carry out everyday tasks. Mike was determined to regain his stability and independence. Through personalized physical therapy, he not only improved his balance but also gained confidence in his everyday movements. AL!VE had the pleasure of seeing Mike excel in his treatments and received a gracious letter upon his graduation.
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"As my physical therapy draws to a conclusion at AL!VE, I cannot leave without acknowledging the outstanding care I received, and the staff who delivered that care. While I single out the four individuals I interacted with, observing others on the team strongly suggests a culture of excellence pervades the entire program.
First impressions are crucial. You are fortunate to have two amazing ambassadors of goodwill, Alison and Leslee, at the front desk. My initial appointments were set with efficient ease, as were adjustments as they became necessary.
More than their proficiency, though, is the way each patient is welcomed upon entry. They are greeted by name, and with a personal comment that underscores the notion that you are not just another patient, you are our patient, and you are valued. Their greetings are sincere, far from the gratuitous "Hello, and welcome to our big-box store". For many patients, especially the senior citizens, it is the only human contact they will have that day.
I am also deeply indebted to my two knowledgeable and skilled therapists, Scott Quinn and Tim Foy. The treatment fashioned for me has helped immensely. They patiently answer my incessant questions, and never fail to ask if the therapy is improving my quality of life - the answer is YES!
I have always led an active life - dignity is important to me. As I struggle to perform the most menial of tasks, my dignity is carefully preserved. For that, I am most grateful.
I couldn't let the moment pass without drawing your attention to the high degree of professionalism I've encountered during my therapy, and the people who are responsible for the excellent product - fore to aft - that you offer."
-Mike
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If you or a loved one struggle with everyday movements, EMPOWER at AL!VE at University of Michigan Health Sparrow Eaton is your local resource to help resolve those issues. Please see your primary care provider for a referral to AL!VE.
